A few years ago, I went to Memphis, where I met some talkative taxi drivers. The good news is I was paying the drivers by the mile, not the word.
While talking nonstop, their experiences reminded me once again of the difference between a small businessperson and an entrepreneur.
Let me introduce you first to John, 57, a taxi driver for 40 years. He swears he has it all figured out. "I rent this cab 12 hours a day for $85, after that it's pure profit," he said. "I average about 400 bucks a week income.
"One of the other drivers claims to make $90,000 a year driving a cab, but I don't believe it," John continued. "I know all the tricks."
His clear implication, of course, was that no one could make more than he did, what with all his experience.
I asked if he uses a cell phone to build up a following of local passengers who could then call him direct, which is a trend among cab drivers that I have both observed and read about.
"No way," John said. "I get all the passengers I need from the company."
When I inquired if any of the other drivers in the area use a cell phone in their work, he said only the guy who claims to make the $90,000 a year.
As we reached our destination, I asked if he would accept my credit card.
"Nope," he said, "I never take those cards. The company wants a $40 deposit for one of those gadgets to take the cards. I accept cash only."
Then I inquired if he would pick us up after dinner and take us back to the hotel. "No," he said. "I don't make appointments because a better fare might come along, and I don't want to turn it down."
I don't know if a better fare came along that night for John. But I know he didn't get any more business from us.
Contrast John's entrepreneurial style with Chuck's, the cab driver who picked us up the next afternoon.