1. Integration Strategy: This includes cross-functional process integration within the firm, forward integration with valued first-tier customers, backward integration with important first-tier suppliers and complete forward and backward supply-chain integration.
2. Internal Integration Support: This includes support in logistics management, marketing management, manufacturing management, purchasing management, information systems and top management.
3. External Integration Support: This includes first- and second-tier supplier management support, first- and second-tier customer management support and service supplier management support.
4. Supply Chain Alignment: This requires a common set of operating policies that are shared by members of the supply chain, including highly integrated information systems, value-added resources and clear understanding of competitive imperatives, operating goals and strategic objectives.
5. Supplier Integration: In this initiative, adequate information systems linkages exist with suppliers, high levels of trust have been achieved with first-tier suppliers, supplier alliances operate under principles of shared rewards and risks, supplier performance is closely monitored as the basis for future business, and suppliers are carefully screened before they are selected.
6. Customer Integration: This initiative also requires adequate information-systems linkages with customers, as well as customer alliances that operate under principles of shared rewards and risks, customer relationships that are evaluated on the basis of their profitability, high levels of trust with important customers and regular requests for customer input.
If you'd like to go into more depth on this important subject, please e-mail me at the address below, and I'll send you a link to a much more detailed paper on the subject.