The key to success is people

11/16/03
Brigham Young University
By By Gary Williams Printed in the Deseret News

In the movie "City Slickers," Curly (Jack Palance) and Mitch (Billy Crystal) are riding their horses, talking about life. Curly asks: "What is the secret to life?" Then he explains that it is "one thing - just one thing. You stick to that and everything else don't mean (anything)."

Entrepreneurs often ask themselves a similar question: What is the one thing that will ensure my success? Lots of money to support the business? A great invention? A market insight unknown to competitors? Maybe it's none of the above.

After 10 years of research, Amar Bhide of The Harvard Business School provides some insight. In his book, "The Origin and Evolution of New Businesses," he summarizes that most successful entrepreneurs start without a proprietary idea, money, significantly better training or qualifications and in uncertain or undefined market niches.

I am currently working with two entrepreneurs who are starting up a new e-commerce business. They lack the necessary capital and do not have a revolutionary idea. What they do have are a number of characteristics typical of successful entrepreneurs:

  • They know the business opportunity. They have worked for someone within the required area of expertise.

  • They have identified a profitable niche. Their strategy is to do it better and at a lower cost than the competition. Bhide suggests that uccess often follows those who make a small modification in something that somebody else is already doing.

  • They are willing to work hard. They work long hours with intensity and focus.

  • They are adaptable and willing to move quickly. During the month prior to startup we changed our entry strategy as we have refined our thinking.

  • They are good listeners. Successful entrepreneurs know when to listen and seek advice.

Then what is the "one thing" for entrepreneurs? As far as I'm concerned it's the people. First, it's the leader. As Thomas Aquinas said: "If the primary mission of a captain were to preserve his ship, he would never leave port." The leader is not only willing to leave port, but he also has a bias for action.

Second, it's the team. They are complementary to each other, share a vision and are well suited to the task. And third, it's the advisers. Centuries ago it was said, "Where there is no vision, the people perish." In business, we label vision as strategy. Successful entrepreneurs surround themselves with outstanding counselors.

A couple of don'ts. Don't populate your team of advisers with friends. Don't involve immediate family unless there is a compelling reason to do so. Finally, don't staff a key position with someone just because they offer funding for your startup. Money is important to the fledgling organization, but not at the cost of your potential success.

Last week I met with a group of investors to review four different firms for possible funding. The question was asked of the second company: "Tell us about your team." The response included a list of friends and family. After the presentation one investor commented, "Well, that's it for me. I will not invest in a management team of family and friends."

We often hear stories of companies that are torn apart by disputes. How many firms never made it that far because investors, suppliers and potential employees would not join the "family" team?

It's the people. That's the "one thing," entrepreneurially speaking.

author1 is associated with the BYU Center for Entrepreneurship. He can be reached via e-mail at Mr. Williams is associated with the BYU Center for Entrepreneurship. He can be reached via e-mail at cfe@byu.edu. .