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. Return on investment. We should constantly be making investments in ourselves. It is part of
the packaging. But are we getting a return on our investment in our education, our family and our faith? If not, we are wasting
our investment. The best way to get a ROI is by continuing to invest and work on product enhancements.
. Damaged goods. Most damage to the goods is self-inflicted, or made worse by neglect of planned
maintenance. Studies show that most bad health, whether physical, mental or spiritual, is caused from neglect, not external
influences. What we put into this product of ours seems to do more damage than anything else.
. Shelf life. I believe attitude affects shelf life even more than the physical packaging or
development costs. Zig Ziglar often speaks of having a checkup from the neck up. I love people with a great attitude. They have
great shelf life in any organization. Those with a bad attitude are their own worst enemies. Nothing affects your altitude more
than your attitude.
What about spoilage, damaged goods and return product policies? Do you offer a lifetime warranty?
Would you take yourself back? You should add value the older you get. Unfortunately, some of us overpromise and underdeliver -
especially at home.
How would you feel about offering a lifetime warranty on yourself? It could read: "If I fail to
meet your expectations, you can a get a new one." If you are like me, it is good that we didn't give that guarantee to our spouses
or most of us would have been traded in years ago.
As you think of adding value, try to upgrade yourself so you speed up delivery, increase reliability
and maintain customer satisfaction.
As a New Year's resolution for 2005, try practicing some of the business terms we talk about in
marketing on you. If you do, you will be a product that delights the customer (your family and friends) and exceeds even your own
high expectations.
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