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Now suppose the Canadian government comes to you and, through their national health care
system, offers to buy one million pills, but they consider the price to be excessive and will not pay more than $2.01
per pill. Should you sell to them?
The first piece of logic is that, since all of the research and testing costs are fixed,
the incremental pills will only cost $10,000, and so the extra $2.01 million will help cover $2 million of the research
costs. That logic explains why the U.S. drug companies were willing to sell to Canada at lower prices. It makes economic
sense but maybe not marketing sense.
Unfortunately, once the first set of customers discover that another set of customers have
lower prices, they get upset. Now the drug companies are desperately trying to contain the damage. The media and politicians
are screaming about obscene drug company profits. Of course, they are only looking at the one penny manufacturing costs for
a drug that sells for $3.01 per pill. Some may look at the development costs for the pill, but ignore the costs of all the
drugs that never get approval, and so still consider the profits obscene.
This example offers two cautionary lessons for entrepreneurs in highly risky businesses.
First, successful products have to be priced to cover the unsuccessful products or you will not cover
costs in the long run. Salesmen know that their margin on the product actually sold has to cover all the visits to customers
who do not buy.
Second, even though any price over the direct cost of the product will provide money to help cover
fixed costs, there are potential market hazards if you offer multiple prices. Differential pricing can work if there is a clear
difference in product or service. For example, airline business class seats and food are different than coach and, as a result,
people are willing to pay higher prices. But if you have a product that is difficult to differentiate, the market will find a way
to exploit the different prices. Instead of contributing additional money to cover overhead, the differential pricing may result
in having to cut prices for everyone.
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