William J. Sawaya
William J. Sawaya received his M.S.E and Ph.D. in industrial engineering with an emphasis in operations research from Arizona State University. He has worked for AT&T in Long-Range corporate planning, as Senior Vice President of Manufacturing and Product Development for Daw Technologies Inc. and in many consulting projects in Operations Management. His research is in production and quality systems as well as human resource / operations interface. He has published several articles in these areas. He has been the recipient of the outstanding Teacher award from the MBA department at Brigham Young University and Outstanding Colleague from the Institute of Business Management also at BYU.

• Email: William_sawaya@byu.edu
• Phone: (801) 378-2417

Stanley E. Fawcett
Stanley E. Fawcett is a Professor of Global Supply Chain Management at Brigham Young University and was recently named to the Donald L. Staehli professorship of international management. Stan received his Ph.D. from Arizona State University and taught for a number of years at Michigan State University before joining the faculty at the Marriott School. He has taught professional development programs in the U.S. and South America in the areas of performance measurement, global strategy, and supply chain integration. Stan has been an active researcher and has published over a hundred papers in leading logistics, purchasing, and operations journals including the Journal of Business Logistics and Industrial Marketing Management.

• Email: stan_fawcett@byu.edu
• Phone: (801) 378-5890

William C. Giauque
William C. Giauque, professor of business management and former director of the MBA program, received his DBA in 1972 from Harvard. He teaches courses in operations management, simulation, quantitative methods, computer systems and programming, field consulting, and business policy. Before coming to BYU in 1977, he taught at the U. S. Naval Postgraduate School, Northeastern University, Golden Gate University, and the University of Utah. He has consulted with such firms as Corning Glass Works, Merrill Lynch Relocation Management, and AT&T. Professor Giauque has published extensively, including a production and operations management textbook and an introduction to management text.

• Email: William_giaque@byu.edu
• Phone: (801) 378-2409

Scott E. Sampson
Scott E. Sampson is an assistant professor of operations management at Brigham Young University. He received an MBA and PhD from the Darden School of the University of Virginia. He has worked as a consultant, and has done volunteer work in Southeast Asia. His current research involves studying methods for using customer feedback as a basis for quality improvement in the service sector. He has studied the instruments that companies use for collecting customer feedback, and the mechanisms for translating feedback into quality improvements. He has published articles in Management Science, Decision Sciences, Naval Research Logistics, Journal of the Operational Research Society, and Interfaces.

• Email: scott_Sampson@byu.edu
• Phone: (801) 378-6423

S. Tom Foster
Dr. S. Tom Foster is a professor and author, in the field of operations, quality, and supply chain management. Among Dr. Foster’s areas of expertise are strategic quality management, supply chain quality, service quality, teamwork, quality in government, and operations technology management.

Tom is Associate Professor of Quality and Supply Chain Management at Brigham Young University and has experience in manufacturing, financial services, and inter- national oil exploration. Dr. Foster has consulted for a number of companies including Hewlett-Packard, Trus Joist Macmillan, Cutler-Hammer/Eaton Corp., Heinz Frozen Foods, US West Corporation, Healthwise Corporation, and the United States Department of Energy. Tom served on the 1996 and 1997 Boards of Examiners for the Malcolm Baldrige National Quality Award.

Dr. Foster is on the Editorial Boards of the Journal of Operations Management, Quality Management Journal, Benchmarking for Quality Management, and the Quality Observer. He has published over 50 quality-related articles in journals such as the Decision Sciences, International Journal of Production Research, the Journal of Quality Management, the International Journal of Quality and Reliability Management, the Quality Management Journal, and Quality Progress. His most recent book is entitled, Quality Management:An Integrative Approach (Prentice Hall) and he is listed in Who’s Who in America and Who’s Who in The World. Tom is founder of www.freequality.org, was awarded the ASBSU 2000 Outstanding Faculty Award, and received the prestigious 2002 Decision Sciences Institute Instructional Innovation Award. He is currently serving as guest editor for a special issue on supply chain quality for the Journal of Operations Management.

• Email: tom_foster@byu.edu
• Phone: (801) 422-2444

Cindy Wallin
Cindy Wallin is an assistant professor of Global Supply Chain Management at Brigham Young University. She received a Ph.D. in Supply Chain Management from the W. P. Carey School of Business at Arizona State University, and both an M.B.A. and a B.S. in accounting from Brigham Young University. Before pursuing her doctoral studies, Dr. Wallin spent eight years at Intel Corporation where she held a variety of supply chain related positions and before that was an auditor for the Defense Contract Audit Agency. Her research, which focuses on buyer-supplier relationships and decisions made in the buyer-supplier interface, has been published in the International Journal of Operations and Production Management and the Journal of Business Logistics.

• Email: cynthia.wallin@byu.edu
• Phone: (801) 422-4933

Kristie K. W. Seawright
Kristie K. W. Seawright received her MBA and Ph.D. in the areas of Operations Management and Research methods. She has been the recipient of multiple awards including the Reed Dame Junior Faculty Fellowship (Marriott School of Management 1996-1999), the Fulbright Fellowship (Belarussian State Economics University, Minsk, Belarus 1996) and the Shingo Prize for Research, 1989. In addition to her multiple publications in national and international Supply Chain Management, she is the Developer and director of five study abroad programs in Asia for Marriott School graduate and undergraduate students and also a reviewer for Production and Operations Management Journal, Journal of Organizational Change Management, and OMEGA: International Journal of Management Science

• Email: Kristie_seawright@byu.edu
• Phone: (801) 378-4563