William H. Baker

Professor of Organizational Leadership and Strategy
Organizational Leadership and Strategy, Department of

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Office: 580 TNRB
Phone: 801-422-4082
Email: whbaker@byu.edu
Expertise:
  • Business and government writing
  • Business communication
  • Communication: presentations
  • Document design
Research:
  • Visual communication
  • Information architecture
  • Writing for business
Education:
  • EDD, BUSINESS EDUCATION, OKLAHOMA STATE UNIVERSITY, 1974
  • MS, BUSINESS EDUCATION, BRIGHAM YOUNG UNIVERSITY, 1970
  • BS, BUSINESS EDUCATION, SOUTHERN UTAH ST COLLEGE, 1969
Group Affiliations:
  • Communication - Primary
  • Organizational Behavior/Human Resources - Primary
  • Public Management - Secondary
Selected Publications:
  • "Visual Communication: Integrating Visual Instruction into Business Communication Courses," Business Communication Quarterly Volume 69, Issue 4, Pages 7-11, December, 2006    
  • "Writing for Today's Workplace," Government Finance Review Volume 21, Issue 6, Pages 48-50, December, 2005    
  • "Four Levels of Learning: A Framework for Preparing Public Managers and Leaders," Best Paper Proceedings of the 2005 Academy of Management Meeting Issue 2005, August, 2005    
  • "Critical Factors for Successful Municipal Public Hearings," Public Administration Review Volume 65, Issue 4, Pages 490-499, July, 2005    
  • "Teaching Presentation Skills," Business Communication Quarterly Volume 67, Issue 2, Pages 216-219, June, 2004    V I E W   A B S T R A C T
  • "HATS: A design procedure for routine business documents," Business Communication Quarterly Volume 64, Issue 2, Pages 65-76, June, 2001    V I E W   A B S T R A C T
  • "Pro-Soft Corporation," Case Research Journal Volume 20, number 4, Pages 123-136, North American Case Research Association, 2000    
  • "How Fortune 500 Companies are Using Electronic Resume-Management Systems," Business Communication Quarterly Volume 61, Issue 3, September, 1998    
  • "How to Produce and Communicate Structured Text," Technical Communication 1997    
  • "Microsoft PowerPoint 7. Course Technology," Cambridge, MA, January, 1997    V I E W   A B S T R A C T
  • "How Forbes 200 Companies Create and Use Mission Statements," Journal of Small Business Strategy Volume 7, Issue 2, Pages 59-76, June, 1996    
Experience:
   Teaching
  • Part-Time Instructor, Oklahoma State University, 1972-1973
  • Professor, Brigham Young University, 1970
  • Part-Time Instructor, Southern Utah University, 1968-1969
   Professional
  • Associate Editor, Exchange, 1990-1996
  • Chairman of National Undergraduate Studies Committee, Association for Business Communication, 1978
  • Chapter President, Salt Lake Chapter of the Administrative Management Society, 1978-1979
  • Business Communication Editor, Business Education Forum, 1977-1978
Awards:
  • Karl G. Maeser Excellence in Teaching Award , Brigham Young University , 2006
  • Alcuin Fellowship in General Education , Brigham Young University , 2004
  • Citizenship Award , BYU Marriott School , 2001
  • Recognition Award , Association for Systems Management , 1989
  • Distinguished Alumni Award , Southern Utah University , 1987
  • Teacher of the Year Award , Brigham Young University , 1986
  • Teacher of the Year Award , Brigham Young University , 1985