Head shot of Tom Foster

Tom Foster

Department Chair and Donald L. Staheli Professor,
Marketing and Global Supply Chain
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Selected Publications

  • "Managing Quality: Integrating the Supply Chain", Managing Quality: Integrating the Supply Chain, Edition Sixth, Pearson, Boston, MA, 2017
  • "Managing Supply Chain and Operations", Edition First, Pearson, Upper Saddle River, NJ, 2015
  • "An Assessment of Research in Quality Management and an Agenda for Future Research", Quality Management Journal, Edition 2, Volume 21, Pages 17-44, American Society for Quality, Milwaukee, WI, 2014
  • "A Retrospective View of Research in the Quality Management Journal: A Keyword and Thematic Analysis", Quality Management Journal, Edition 1, Volume 20, American Society of Quality, Milwaukee, WI, 2013
  • "Rethinking Outsourcing: Emerging Quality Issues", Strategic Innovators, Edition 3, Volume 1, Pages 26-29, 2011
  • "Furthering the Study of Global Supply Chain Quality Management", Quality Management Journal, Edition 2, Volume 18, Pages 7-9, 2011
  • "Towards a Better Understanding of Supply Chain Quality Management Practices", International Journal of Production Research, Edition 8, Volume 49, Pages 2285-2300, 2011
  • "On Baldrige Core Values and Commitment to Quality", Quality Management Journal, Edition 3, Volume 17, Pages 21-34, 2010
  • "Does Six Sigma Improve Performance?", Quality Management Journal, Volume 14, Pages 7-20, American Society for Quality, Milwaukee, WI, 2009
  • "On Differences in How Operations and Supply Chain Managers Approach Quality Management", International Journal of Production Research, Volume 46, Pages 6933-6944, Taylor and Francis, 2008
  • "Towards an Understanding of Supply Chain Quality Management", Journal of Operations Management, Volume 26, 2008
  • "Does One Size Fit All? Understanding Organizational Context and the Contingency Approach to Quality", Quality Progress, 2006
  • "Team Climate and Teamwork in Government: The Power of Embedded Leadership", the International Journal of Quality and Reliability Management., 2005
  • "FreeQuality: Using Service Learning to Motivate Student Learning", Decision Science Journal of Innovative Education, 2004
  • "The Role of Quality Tools in Improving Satisfaction With Government", Quality Management Journal, Volume 9, Pages 20-31, 2002
  • "On Functional Differences and Quality Understanding", Benchmarking: An International Journal, Volume 9, Pages 86-102, 2002
  • "Expect the Unexpected: Enterprise information system at a state water resource department improves process, quality, and customer service", Quality Progress, Volume 34, Pages 49-55, 2001
  • "Quality Improvement Approach and Performance: Multi-Site Analysis Within a Firm", Journal of Quality Management, Volume 5, Pages 1-16, 2001
  • "The Impact of Customer Contact on Environmental Initiatives for Services Firms", International Journal of Operations and Production Management, Volume 20, Pages 187-203, 2000
  • "The Influence of Human Resource Practices on Empowerment and Employee Perceptions of Management Commitment to Quality", The Journal of Quality Management, Volume 4, Pages 5-22, 1999
  • "The Role of Quality in Export Firm Success", Quality Management Journal, Volume 6, Pages 55-70, 1999
  • "User Involvement During Information Systems Development: A Comparison of User and Analyst Perceptions of Systems Quality", The Journal of Engineering and Technology Management: Jet-M, Volume 16, Pages 329-348, 1999
  • "The Ups and Downs of Customer-Driven Quality: How to use strategic quality planning to anticipate customer needs", Quality Progress, Volume 31, Pages 67-72, 1998
  • "Lot Size Reduction in Services", Quality Engineering, Volume 10, Pages 343-346, 1997
  • "Utilizing Simulation to Develop Economic Sampling Plans for Integrated Circuit Manufacturing", International Journal of Production Research: The research journal of the Institution of Manufacturi, Volume 35, Pages 137-155, 1997
  • "An Examination of the Relationship Between Conformance and Quality-Related Costs", The International Journal of Quality and Reliability Management, Volume 13, Pages 50-63, 1996
  • "Examining The Impact of Speed of Quality Improvement on Quality-Related Costs", Decision Sciences, Volume 27, Pages 623-646, 1996
  • "Using Quality Management to Improve Customer Responsiveness at the IRS", The Production and Inventory Management Journal, Volume 37, Pages 37-43, 1996
  • "Assessing Process Reengineering Impacts Through Baselining", Benchmarking for Quality Management and Technology, Volume 2, Pages 4-19, 1995
  • "Designing and Initiating a Taguchi Experiment in a Services Setting", Operations Management Review, Volume 9, Pages 37-50, 1993
  • "Utilizing a Knowledge Based Decision Support System as Quality Management Consultant", International Journal of Production Research, Volume 30, Pages 2159-2171, 1992



  • Department Chair and Donald Staheli Professor of Business Management, Marriott School of Management, 2014


  • Scholarly Excellence Award, BYU Marriott School of Management, 2013
  • Donald L. Staheli Chair in Global Supply Chain Management, Marriott School of Management, 2012
  • Outstanding Researcher, Business Management Department, 2009
  • Instructional Innovation Award, Decision Sciences Institute - National, 2002
  • Honorary Chapter Inductee, Alpha Iota Delta, 2002
  • Citation of Excellence for Research of the Highest Quality, Anbar, 1997


  • Portuguese

BYU Citizenship

  • Department Chair — Program Chair/Coordinator — August 2014

Professional Citizenship

  • Quality Management Journal, Other, January 2016
  • Decisions Sciences Journal, Editorial Review Board Member, 2007
  • US Department of Commerce - Malcolm Baldrige National Quality Award Board of Overseers, Board Member, January 2010–July 2013
  • Journal of Operations Management, Editorial Review Board Member, 2007–2012